Passport Photo Code UK Privacy Policy
This policy explains how Passport Photo Code UK Ltd handles personal information when you use our website, mobile applications and passport-photo services. It also explains our current photograph-retention policy and how to exercise data-protection rights.
Independent service: we are not GOV.UK or HM Passport Office.
What we collect and why
Depending on how you use the service, information we collect can include your name, email address, telephone number, postal or delivery address and postcode, together with the photograph and order information needed to provide the service.
Technical information can include IP address, browser type, referring website, access times and similar service/usage information used to operate, secure and understand use of the website or app.
We use personal information to provide and fulfil the passport-photo service you request, process and support orders, arrange delivery where applicable, communicate with you, maintain service quality and security, and meet legal or regulatory obligations.
If you follow links to third-party websites, their own privacy notices apply to their handling of your information.
Photographs and photo codes
Customer photographs may be stored on our servers and on servers used by service providers involved in delivering the service.
Our current policy is to retain customer photographs and associated photo-code data for up to 6 months, then delete that data.
When you use a UK passport photo code, HM Passport Office can retrieve the hosted digital photograph using the code you enter during your passport application.
Who may receive personal information
Information may be provided, where necessary for the stated purposes, to authorised personnel; service providers or subcontractors involved in hosting, fulfilment, support, communications, statistics or delivery; payment-service providers; HM Passport Office when the photo-code route is used; and administrative, regulatory, legal or law-enforcement authorities where disclosure is required or permitted by law.
Service providers are expected to use personal information only for the relevant service purposes and subject to appropriate confidentiality and security obligations. Our existing policy states that we do not retain the payment-card number when card-payment services are used.
How long we keep other information
Other personal information is kept for as long as needed for the commercial relationship, the purposes described in this policy and any applicable legal, regulatory, accounting or dispute-resolution requirements. Where a newsletter subscription or user account applies, information associated with it may be kept while that relationship remains active, subject to applicable retention requirements.
Your data-protection rights
Depending on the circumstances and applicable UK data-protection law, rights can include being informed about use of your data, access to your personal information, rectification, erasure, restriction, objection, data portability and rights relating to certain automated decision-making. Where processing relies on consent, you may also be able to withdraw that consent.
These rights can be subject to legal conditions, exceptions or restrictions. We may ask for information needed to verify your identity before acting on a rights request.
To make a data-protection request, email photocodeuk@gmail.com.
Complaints and the ICO
If you are unhappy with how we handle your personal information, please contact us so we can review the issue. You can also complain to the UK Information Commissioner’s Office (ICO).
Contact and policy updates
For questions about this privacy policy or your personal information, email photocodeuk@gmail.com.
We may update this policy when our services, legal requirements or data-handling practices change. Please return to this page for the current version.