SUPPORT & CONTACT
Need help with an order or passport photo?
Get help with an existing order, photo code, delivery, or choosing the right product. If you already ordered, include your order reference so we can understand the issue faster.
Before you send
Include your order reference and the exact error or delivery issue. Please do not send card details or passport application passwords.
REGISTERED OFFICE
26 Cranbrook Road, Ilford, IG1 4DL
Registered office only — do not assume a walk-in photo studio.
MAKE IT EASY TO HELP
Tell us exactly what happened.
For quicker troubleshooting, include:
✓ Your order reference, if you have one
✓ The exact error message or issue
✓ Whether you need digital, print or a photo code
✓ Delivery details only when relevant
SEND A MESSAGE
How can we help?
Send the details below. Never send card details or your passport application password.
QUICK HELP
You may find the answer before sending a message.
Check common code issues and what to verify next.
Review common photo problems before taking another one.
See current product and delivery options before ordering.
Independent service. Passport Photo Code UK is not GOV.UK or HM Passport Office. HM Passport Office makes the final acceptance decision.